Call Center & Quality Assurance
In customer service, quality and consistency are everything. GrozAI offers solutions to automatically transcribe and analyze 100% of customer calls. We use Natural Language Processing (NLP) to perform sentiment analysis, identify call drivers, and score agent performance against custom rubrics, providing actionable insights to improve customer satisfaction and operational efficiency.
Key Features
AI-Powered Call Transcription & Summarization
Sentiment Analysis & Topic Modeling
Automated Agent Performance Scoring & Coaching
Real-Time Compliance Monitoring
Case Study: Increasing CSAT by 15 Points through AI-Powered QA
A telecommunications company automated their call center QA process with our platform. By analyzing all calls instead of a random 2%, they identified key areas for agent training and improved script adherence. This led to a 15-point increase in their overall Customer Satisfaction (CSAT) score in six months.